Complaints procedure

Leap Financial Services (Pty) Ltd takes every complaint seriously. This placeholder page sets out how a complaint would be lodged, acknowledged and escalated.

Step 1 — Contact us

Email support@leap-fs.com with your reference number and a description of the issue. Email is our only support channel. We acknowledge complaints within one business day.

Step 2 — Internal review

A compliance reviewer investigates and responds with a written outcome within 15 business days. All steps are recorded in our audit trail.

Step 3 — Escalation

If you are not satisfied, you may refer the matter to the National Credit Regulator or the Credit Ombud at no cost to you.